ConnectWise API Credentials

How to get all credentials needed to create a ConnectWise API integration with RocketCyber

For an API integration, you will need:

  • Your company id (what you use to log in to ConnectWise.  e.g. rocketcyber)
  • The host you use in ConnectWise
    • This will be first part of the URL of your ConnectWise account while you’re logged in.  For example: https://api-na.myconnectwise.net

This must be an API url.  It should begin with "https://" and usually includes "api-"

  • Public and private API keys
  1. Go to My Account > API Keys
  2. Select “+” to add a new API key
  3. Enter the description as “RocketCyber”, and select the floppy disk save icon to save and generate a new API key
  4. These are your public and private API keys.  Make sure you copy these down.

Permissions to grant to security role

 

add 

edit 

del 

inquire 

Companies 

 

 

 

 

- company maintenance  

none 

none 

none 

all 

 

 

 

 

 

Service desk 

 

 

 

 

-close service tickets 

all 

all 

none 

all 

- service tickets 

all 

all 

none 

all 

 

 

 

 

 

System 

 

 

 

 

- table setup > (customize) > allow access to Company type; company status;  disallow all others 

none 

none 

none 

all 

  1.  
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