Error Message When Configuring Office 365 App

I was configuring an Office 365 app and got the error message "Password incorrect or MS account linked to another customer"

  • The most likely reason for this error is that you attempted to configure this customer to link with a Microsoft account that is already associated with a different customer. If you are unable to figure out what account that may be, contact support and we can provide you with a list of what accounts are associated with what customers.
  • If you are certain that this is not the case (e.g. you have not configured any other customers), contact support
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