If experiencing an MS Graph or licensing error please refer to the Office 365 help pages before submitting a support ticket.
If receiving an error during API integration, ensure the API key was created using a master admin account.
We are pleased to announce that all brand support portals (ID Agent, IT Glue, RapidFire Tools, RocketCyber, Spanning and Unitrends) are now consolidated into one portal: New Portal. You can use your exsisting helpdesk account to log in. NOTE: Navigate to the new portal, and use our new Support form to create a ticket!
Knowledge base articles for all brands are already available in the Kaseya Support portal as are current, active Support tickets. There is no action required on your part since all active Support tickets will maintain the same ticket number.
Historical tickets will be transitioned starting Tuesday, October 12th and take 1-2 weeks. They will show up as they are migrated.
The new portal can be found here. New Portal.
Thank you for your continued partnership!